Posts Tagged ‘social media marketing’

Small companies recognising huge impact of online content

Thursday, March 18th, 2010

Small companies are investing 40% of their total marketing budgets on website content, blogs, social media, video, e-newsletters and webinars, according to a new survey conducted by Junta42.

It’s not something that surprises us - and it shouldn’t really surprise you, so rife is the talk of blogging, social media and so forth - but it’s nice to see in writing, as it were.

What it says to us, and really it’s as plain on the nose on Gérard Depardieu’s face, is that, day-by-day, people in the commercial world are recognising that ordinary consumers value online content. In fact, they expect it. And it had better be good.

The great thing is, though, that small businesses with far less in the way of marketing and advertising cash than blue chips can level the playing field with online marketing. If small companies have the desire to create quality content, their online impact can be equal to that of larger businesses and competition.

So… the questions you have to ask yourself as someone running a small business and not enough time in the day are 1. Do I, or does someone within my small and very busy team, really have time to be creating arresting online content such as blogs, news stories and Twitter posts? 2.  Does the talent to create excellent content actually exist in-house? 3. Is there someone out there with a real understanding of my business that can create this content for my business at an affordable price?

We at Intune can’t necessarily answer the first 2 questions for you (though we can take an educated guess in response to each and answer 1. Probably not 2. Maybe, but haven’t you or the person you’ve identified got enough to do already?), but we can definitely answer number 3: Intune’s team not only consists of web developers, designers and sales professionals, but also of social media experts and copywriters that specialise in creating fantastic online content for companies whose future success they really care about - and they do it for a price that won’t make your toes curl.

So, if you want to make the most of the marketing and PR opportunities that exist online, give Intune a call on 01423 864 987 and ask to speak to Rory ffoulkes today, or email him at rory@intune-media.co.uk

Is your website bringing you business? Well it should be!

Wednesday, October 21st, 2009

According to Netcraft in November 2008 the total number of websites on the internet exceeded 182 million; However 88% of websites have no discernable traffic and only 10% of sites actually feature on search engines. What a complete waste of time, money and effort that was creating all those sites for no one to look at!

Do you know how much traffic comes through your site? Do you even know that you can check? The opportunity that the a well focused, well designed website presents to your business is phenomenal!

The good news is that it doesn’t have to cost hundreds of thousands of pounds either.

Of course you can get a template website produced for a thousand pounds, but does it reflect the calibre of your staff and the quality of your product or service? Does it put you ahead of your competition? Does it attract the right type of client for you? We have all had clients that we don’t want or need! In the sea of web design companies how can you sift through to ensure your web company is working for you?

Well you need to be asking them what they are doing for your business. Are they considering how your site can generate you new business? Do they even know what you do? Are they keeping a watchful eye on your competition to ensure you are not left behind? Are they regularly assessing your keywords and ensuring that you have a good page rank in Google? Are they constantly looking for ways in which you can drive new traffic to your site? Are they making sense of all the social media marketing business sites that are often free marketing tools to bring you new business? Can they teach you how to blog? Are they working with you to ensure you have an effective marketing calendar and a rock solid sales strategy going forward?

Is your website working as an extension of your sales team or actually being detrimental to your business? Does your web company care about your business? Does your web company thrive on your success as a business because your success is there success?

If they can’t answer these questions then why not give us a call and take part in our business surgery? We can offer you real business solutions that deliver results. It can take time but we set real time objectives for bringing business through short, medium and long term strategies…. Softly, softly catch a monkey!

Can you really afford for your web company not to be on top of their game?

Live in York? Check out the new Sweeney Dog Pet Services website

Tuesday, July 14th, 2009

Intune Media are pleased to announce the new Sweeney Dog Pet Services York website has just gone live, providing a great user experience and one stop shop for all pet care needs in the York area, making you and your pets lives a whole lot more enjoyable.

The Background
Sweeney Dog Pet Services successfully launched in Yorkshire in 2008. It’s not difficult to see why they have an increasingly large and satisfied customer base.

“It’s a great alternative to using boarding kennels and catteries - and it’s right here in York!”

“Sweeney Dog can walk your dogs when you are away. Your dogs will love it and it means you don’t have the expense of putting them into kennels!”

Bernard Flynn came to Intune Media for advice about the Sweeney Dog Pet Services website, as he realized customers are increasingly looking online for products, services and reviews.

The Challenge
To provide a search engine friendly, easy to use website that allowed existing and potential customers to make an informed decision about their pet needs, ultimately to drive online enquiries and bookings.

The Solution
As part of the initial design process, we created a user journey specification. We sat down with the client to define the various types of customers that could potentially visit the website and the different tasks they might wish to complete.

These included finding out about dog walking, pet grooming, pet taxi, dog care, cat care, key holding services, nutritional advice and food and micro chipping services.

The website design was created, ensuring that all expected customer needs were fulfilled. Defining the user journey at the beginning of the project allows the website to be evaluated at different points to ensure the goals are still being met. This then forms the basis for the end-user testing scenarios.

The website itself is based on a wordpress content management system (CMS) allowing updates to the website to be made quickly and easily, with the added benefit of a business blog for company news, tip of the day and product reviews.

One of the most important tasks is to drive users to the contact details. A call-to-action has been placed on all pages of the site so no matter what the customer entry point, they can find this information easily.

The Results
The website was launched on time and within budget. The result is a clean, easy to use site that allows customers to view all of the services offered, signup to follow Sweeney Dog Pet Services on various social profiles and all important customer service functions to be carried out easily and efficiently.

The website is undergoing constant optimisation to ensure maximum visibility in the highly competitive world of dog walking, pet grooming, pet taxi, and dog care, and continues to grow in popularity.

Question and Answer session with Bernard from Sweeney Dog:

  • How much does it cost for a walk?
    The minimum 30 minute walk costs from just £6.50.
  • How long is the walk?
    Walks are tailor-made to suit you and your dog.
  • Where are you based?
    We are based in Haxby and Skelton.
  • Where do you walk my dog?
    Dogs are walked in a suitable location around the York area.
  • How do you collect the dog?
    We offer a FREE first meeting where we come to your house and meet you and your dog. We will collect a copy of your key at this point. Please use this visit to let us know about any specific services.
  • What areas do Sweeney Dog cover?
    We cover the all areas in and around York Please call for further information for outside the York area eg Sheriff Hutton Easingwold Rufforth etc.
  • What is Pet Feeding?
    Sweeney Dog Pet Feeding provides dedicated visits to your home, to look after your pet while you are away from home.
  • What is Pet Taxi?
    Our vehicles comply with UK standards for animal welfare and we are fully licenced to transport animals in safety to vets, relatives or airports. Please ask about our pet passport service.
  • What are your terms and conditions?
    Please click here for our terms and conditions before booking our services.
  • Are you police-checked?
    Yes! All dog walkers are police-checked if they are to visit your home.
  • What do you do with my key?
    Either Sweeney Dog can retain your house keys on file or you can have them returned, simply arrange with us when you arrive home. We take your security seriously. Keys are held in a secure locked box and are coded. Addresses and phone numbers are never attached to keys and the codes are kept separately. If you choose to leave your keys on file with us, we can be just a telephone call away in emergency situations, if you lose your keys, have them stolen or lock yourself out. If you are delayed getting home with heavy traffic or be unexpectedly called away on business, we can help you out by walking your dog.
  • How much is a house visit?
    A house visit to check on your pets while you are away is from £6.50.

Intune Media are experienced in providing websites that drive profit to business’. If you want more of the right kind of business, contact us and we’ll be happy to provide you with a free consultation on your website’s  design, development, optimisation and online business development opportunities.

1-2-1 Intune Search Engine Marketing Training for your Ecommerce Website

Sunday, June 28th, 2009

I’ve recently been discussing the subject of online business optimisation to improve profits with a good friend Brian Allmey. Brian helps businesses, aspiring entrepreneurs and ambitious managers to develop their business and themselves. On the subject of ecommerce, Brian suggested business owners ask themselves the following questions:

Is your webstore empty, or are people queueing to get in?

Do you have a market stall, or a heaving high street store?

Does everyone cheer when you make a sale, or are your ears drowned by ringing tills all day?

We both know what the correct answer should be to ensure your long term profitability. In the current economic climate your website should be a huge supportive arm to your long term business goals, reaching out, grabbing people’s attention and encouraging the measurable growth of your business.

Understanding the basics of search engine marketing can benefit every small business owner. When done correctly, search engine optimisation can be the most cost effective and most time efficient way to drive traffic and customers to your website; encouraging visitor interaction, contact and ultimately sales.

When you know the ways to get onto the front page of Google, you’ll be amazed at the difference it can make to your business. There are things that you can do straight away to help Google find you and index your content.

What you will learn with Intune Search Engine Marketing Training:

1. What Google is looking for
2. How you can optimise your own website
3. Terminology and acronyms
4. Truth and fiction
5. How you can drive traffic to your website
6. How you can get and retain Google’s attention
7. Tools you can start using immediately
8. Measuring your website’s results

Why you should take Intune Search Engine Marketing Training:

1. If your website is not on the first page of Google you have very little chance of being found
2. SEO is the cheapest way to market your business
3. SEO is within your ability
4. You can start getting results straight away
5. You will know what to write for your website
6. You will get a taste of how to use social media to your advantage

Intune Media are advocates of transferable skills, a registered learning provider and offer a 1-2-1 introductory training courses to help you understand what you can and can’t do yourself, where you should be focusing your attention to get the best results for your business and how to get your website noticed now and in the future. 90% of people in the UK use Google to find what they are looking for; enquire about our training to make sure that they can find your business. Increase your knowledge, increase your exposure and increase your profits. Contact jessica@intune-media.co.uk for a no-obligation online business health check.

it’s not what you’ve got, it’s how you use it…some recent observations on digital marketing

Tuesday, June 23rd, 2009

How agile is your marketing? How fast can you respond to online trends and drive your business forward whilst sustaining your market share, developing new revenue streams and improving your long term profit? Yes, there’s a bar up there and the serious strategists amongst us are setting it wayyyyy up high, but there’s a good reason. There’s a lot at stake here.
In the current climate and an increasingly competitive online environment, there is little time for weighty approval processes and the sign off of every piece of external communication before it goes live. Competitors are dangerously agile and it’s a no brainer that the web rewards people who are nimble and adaptable.
Technology is changing consumer behaviours and the perception of value. Whilst this is the main driving force behind creating new technology and opportunities (which we’re all for by the way), we are witnessing products and services increasingly lacking tangible value, whereby they are a commodity that simply competes on price alone. When a business model is commoditized, it is forced to sell on quantity to scale the business. We’ve never been fearful of competition, but while competitiveness is good for most industries, excessive competition or lack of competition is resulting in business’ having to change their model at short notice.
A good web proposition doesn’t stay under wraps for long and there are opportunities, short lived as they are, for business owners to interact with potential clients with compelling communications if they can only realise, partner with the right people (hint hint) and act.

With social media topping the most popular digital marketing tactics of 2009, there are many challenges and opportunities for business owners. As well as understanding the tools themselves, one of the largest challenges and opportunities is the idea of being agile, a quality that defines brands and individuals who have leveraged the web to become industry leaders.

Intune Media utilise agile web development and marketing techniques. Let us guide you, inform you, teach you, to harness your strengths online so you’re not pipped past the post by the competition. Contact Jessica@intune-media.co.uk for a free no obligation consultation.

launch of a ‘revolutionary’ social media analysis tool

Tuesday, June 9th, 2009

The web is a wash with articles about social media; what is it, where it is and how it can be leveraged as a business tool. With all and sunndry jumping on the band wagon, I get the impression it’s all getting abit confusing for general business owners….here’s something worth reading - a rather telling post from B2B Marketing news which hints at what will come to pass with social marketing. To Gandalf for you? well here’s the whole no nonsense article for your contemplation. When you’ve read it, give us a call and we’ll explain what it means for you and your business:

Autonomy Corporation has announced the launch of a ‘revolutionary’ social media analysis tool which will allow companies to listen to the most important online conversations.

The web content management firm claim the new software ‘Autonomy Interwoven’ uses an Intelligent Data Operating Layer (IDOL) to automatically listen to social media content and analyse the dialogue.

Its creators claim it will be the first such tool to understand human sentiment, enabling marketers to act instantly.

An Autonomy spokesperson explained how the system “provides proven clustering, pattern matching techniques, and probabilistic modelling that treats words as symbols of meaning rather than simple data points, yielding a more contextual set of data for marketers to act upon.”

“The Web Content Management solution also provides powerful capabilities for engaging customers in a dialogue and enables marketers to instantly act upon the meaning and insights gathered by IDOL, to deliver compelling, targeted offers.”

Autonomy suggest that traditional keyword spotting solutions fail to truly understand specific meanings in user-generated content, as language is often more conversational and rife with slang and emotional undertones.

The company has used the same meaning based computing technology that is used by the world’s largest corporations and government institutions to create the system.

“In the past few years marketers have struggled to keep pace with the radical shifts taking place in the buyer landscape,” says Anthony Bettencourt, CEO of Autonomy Interwoven. “Social networks which by nature are dynamic, unstructured forms of information do not fit neatly into traditional, database driven analytics systems.” [Cited from B2B Marketing]

What does this mean for you? regardless of whether you are a techy, a marketeer or a business owner, information like this is gold dust in understanding where the next opportunities are to be had for differentiating yourself within an increasingly complex and competitive online market. One of our many strengths at Intune is in understanding the web from a business solutions standpoint and in helping our clients understand and capitalise on new and emerging relevant technologies and ideas. Contact jessica@intune-media.co.uk for a no-obligatory business consultation.

Intune Media. The intelligent, business focused, dedicated and forward thinking web partner for your business needs now and in the future.

Intune LinkedIn Coaching and Training - enhance your personal brand, increase your business exposure

Friday, June 5th, 2009

Posted in ‘best practice’, ‘productivity’ or simply in ‘ things that work’, a range of professionals are increasingly shouting about the benefits of LinkedIn for personal brand development and business exposure.

I rather liked a description I once read that LinkedIn is ‘facebook for adults with jobs’. It made me smile… I am often asked, ‘what is my return for the time spent blogging and networking?’ - the age old ‘you get out what you put in’ answer springs to mind, but i always try to hammer home the point there has to be focus and an end business goal in mind when we are online, as it is so easy to be side tracked, where time spent can do more harm than good.

The mechanics of using LinkedIn are pretty simple: sign up, fill out your profile, invite your business associates, search for people, request/forward/receive introduction requests, etc. But turning that into effective business strategy can be a challenge, especially when you hear so many mixed messages online.

Ten Ways to Use LinkedIn by Guy Kawasaki is a good starting point in understanding the opportunities to be had from regular use of this site; to strengthen your online brand reputation and leverage your professional network. Even though most of the ten are relatviely obvious, its well worth a read:

  1. Increase your visibility.By adding connections, you increase the likelihood that people will see your profile first when they’re searching for someone to hire or do business with. In addition to appearing at the top of search results  (which is a major plus if you’re one of the 52,000 product managers on LinkedIn), people would much rather work with people who their friends know and trust.
  2. Improve your connectability.Most new users put only their current company in their profile. By doing so, they severely limit their ability to connect with people. You should fill out your profile like it’s an executive bio, so include
    past companies, education, affiliations, and activities.You can also include a link to your profile as part of an email signature. The added benefit is that the link enables people to see all your credentials, which would be awkward if not downright strange, as
    an attachment.
  3. Improve your Google PageRank.LinkedIn allows you to make your profile information available for search engines to index. Since LinkedIn profiles receive a fairly high PageRank in Google, this is a good way to influence what people see when they search for you.To do this, create a public profile and select “Full View.” Also, instead of using the default URL, customize your public profile’s URL to be your actual name. To strengthen the visibility of this page in
    search engines, use this link in various places on the web> For example, when you comment in a blog, include a link to your profile in your signature.
  4. Enhance your search engine results.In addition to your name, you can also promote your blog or website to search engines like Google and Yahoo! Your LinkedIn profile allows you to publicize websites. There are a few pre-selected categories like “My Website,” “My Company,” etc.If you select “Other” you can modify the name of the link. If you’re linking to your personal blog, include your name or descriptive terms in the link, and voila! instant search-engine optimization for your site. To make this work, be sure your public profile setting is set to “Full View.”
  5. Perform blind, “reverse,” and company reference checks.LinkedIn’s reference check tool to input a company name and the years the person worked at the company to search for references. Your search will find the people who worked at the company during the same time period. Since references provided by a candidate will generally be glowing, this is a good way to get more balanced data.Companies will typically check your references before hiring you, but have you ever thought of checking your prospective manager’s references? Most interviewees don’t have the audacity to ask a
    potential boss for references, but with LinkedIn you have a way to scope her out.

    You can also check up on the company itself by finding the person who used to have the job that you’re interviewing for. Do this by searching for job title and company, but be sure to uncheck “Current titles only.” By contacting people who used to hold the position, you can get the inside scoop on the job, manager and growth potential.

    By the way, if using LinkedIn in these ways becomes a common practice, we’re apt to see more truthful resumes. There’s nothing more amusing than to find out that the candidate who claims to have caused some huge success was a total bozo who was just along for the ride.

  6. Increase the relevancy of your job search.Use LinkedIn’s advanced search to find people with educational and work experience like yours to see where they work. For example, a programmer would use search keywords such as “Ruby on Rails,” “C++,” “Python,” “Java,” and “evangelist” to find out where other programmers with these skills work.
  7. Make your interview go smoother.You can use LinkedIn to find the people that you’re meeting. Knowing that you went to the same school, plays hockey, or shares acquaintances is a lot better than an awkward silence after, “I’m doing fine, thank you.”
  8. Gauge the health of a company.Perform an advanced search for company name and uncheck the “Current Companies Only” box. This will enable you to scrutinize the rate of turnover and whether key people are abandoning ship. Former employees usually give more candid opinions about a company’s prospects than someone who’s still on board.
  9. Gauge the health of an industry.If you’re thinking of investing or working in a sector, use LinkedIn to find people who worked for competitors—or even better, companies who failed. For example, suppose you wanted to build a next generation online pet store, you’d probably learn a lot from speaking with former Pets.com or WebVan employees.
  10. Track startups.You can see people in your network who are initiating new startups by doing an advanced search for a range of keywords such as “stealth” or “new startup.” Apply the “Sort By” filter to “Degrees away from you” in order to see the people closest to you first. [Republished from: Ten Ways to Use LinkedIn via "How to Change the World" -- Guy Kawasaki's blog]

If you have time, i would then recommend a visit to LinkedIn Intelligence for 100+ Smart Ways to Use LinkedIn

If you don’t have time, rest assured, at Intune we’re big believers in encouraging transferable skills. We offer training and coaching to help you learn how to use LinkedIn more effectively. Let us guide you through developing your online profile - send us an enquiry and we will be delighted to give you a call at your convenience to gather your requirements, to best meet your needs now and in the future.

Free tools for measuring online marketing effectiveness

Tuesday, June 2nd, 2009

Whever we come across a good tool, i make it my mission to post some info and links for your convenience. Here’s a good post from @dharmesh regarding measuring your twitter success.

How Does Twitter Grader Calculate Twitter Rankings? i.e When you tweet, what kind of an impact does it have?

If one were to look at data for a given user available in twitter, what kinds of things would one look at to determine whether that user had power, reach and authority? Also, when looking at these various factors, it’s helpful to think about each of these in the “all other things being equal, what’s better” context. Otherwise, it’s easy to get caught up into non-productive arguments on why a certain factor is or isn’t important, because there are so many cases that “prove” that it doesn’t matter. Let me explain. One of the factors that goes into measuring your Twitter Grade is the number of followers you have. Many of you will argue that the number of followers is completely irrelevant because it’s so easy to game. There are automated tools to do nothing but acquire followers by following a bunch of people. That’s true. It is easy to spike up your follower count. However, I would counter with this: If we were looking at two different twitter users, all other things being equal (and I do mean all other things), the one with more followers is likely more powerful and deserves a higher twitter grade. Of course, all other things are usually not equal and that’s why the Twitter Grade is interesting.

So, let’s go into the factors. Note: These are NOT in order of priority or weight (and they’re not all weighted equally — not by a long shot).

Algorithm Factors

1. Number of Followers: More followers leads to a higher Twitter Grade (all other things being equal). Yes, I agree that it’s easy to game this number, but we are looking at measuring reach and I did say all other things being equal.

2. Power of Followers: If you have people with a high Twitter Grade following you, it counts more than those with a low Twitter Grade following you. It’s a bit recursive, and we don’t get carried away with it, but it helps.

2. Updates: More updates generally leads to a higher grade — within reason. This does not mean you should be tweeting like a manic squirrel cranked up on caffeine and sugar. It won’t help either your Twitter Grade or your overall happiness in life.

3. Update Recency: Users that are more current (i.e. time elapsed since last tweet is low) generally get higher grades.

4. Follower/Following Ratio: The higher the ratio, the better. However, the weight of this particular factor decreases as the user accrues points for other factors (so, once a user gets to a high level of followers or a high level of engagement, the Follower/Following ratio counts less).

5. Engagement: The more a given user’s tweets are being retweeted, the more times the user is being referenced or cited, the higher the twitter grade. Further, the value of the engagement is higher based on who is being engaged. If a user with a very high Twitter Grade retweets, it counts more than if a spammy account with a very low grade retweets.

The Grade Calculation: So, those are the factors that go into the calculation of a score. This score is then used to compare a user against all other users that also have a score. The grade is calculated as the approximate percentage of other users that have an equal or lower score. So, a Twitter Grade of 80 means that about 80% of the other users got a lower score. At the time this article is being written, over 2.1 million users have been graded.

The Ranking: The absolute ranking is exactly what it sounds like. Based on all other users scored, what’s your “position” in that list. A ranking of 5,000 means that only 4,999 other people had a higher score than you (at that point in time).

Elite List: The elite list is simply an ordered list of the top users (based on ranking) at a given point in time. This list is updated several times a day. We also maintain lists of the top ranking users based on a narrower set of users (like those in a specific geography, those that match a specific keyword, etc.).

You might like to check out Grader.com for further info. A family of tools that helps measure all that matters in inbound marketing. Learn more about some of their tools and how they work on the Grader.com blog.
  • Website.Grader.com Free SEO tool that measures the marketing effectiveness of a website. Website Grader has graded over 1,000,000 sites and won numerous awards.
  • PressRelease.Grader.com Evaluates your press release and provides a marketing effectiveness score. Helps you get the most of your investment in press releases by ensuring that you optimize for both humans and search engines.
  • Twitter.Grader.com Twitter is all the rage with tens of thousands of new users joining every day. Twitter Grader is probably the most popular online tool for measuring the power, authority and reach of a Twitter user. How do you stack up on Twitter?
  • Facebook.Grader.com Did you know that there are over 200 million active users on Facebook? Or, that thousands of businesses are setting up Facebook pages to help reach their potential customers? Facebook Grader helps you measure the power and reach of your Facebook user account or business page.
  • Gobbledygook.Grader.com Check your content for use of gobbledygook words
  • Personality.Grader.com Evaluates your personality. All you need to do is specify your first and last name. Personality grader will then analyze your personality and give you a customized report.

When you’re done browsing, give us a call so we can help you formulate and action your business’ digital strategy into the next decade and beyond. You can also follow intunemedia on twitter, if you are so inclined ;-)